Help Center

Our unique business model and established relationships have given us access to products all over the world at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer. These countries include China, India and Europe.

Our partners provide tracking numbers but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.  

• How much is shipping?

• Shipping is Free on some orders, forever.

• How long does it take for an order to arrive?

• This depends on the product ordered. Shipping dates are an estimate due to covid-19 shipping delays can occur. When you complete your purchase, you will receive an email containing the shipping time frames to your property based off your country of origin. Please use this table as reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances we ship next business day.

• Can I have a tracking number?

• We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.

• Where are your warehouse located?

• We currently have warehouses located all over the world..

• Can I pay in my local currency?

• The currency will be set to USD by default, this is converted to your currency once you reach checkout.

• I ordered 2+ items, but only received one... where's my order?

• We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!

• Why have I not received any order confirmation details?

• Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice.

• If you believe you may have entered your email incorrectly, please contact us and we will fix it for you. 

• What is your refund policy?

• Making YOU happy is our number one priority.  If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

How do I contact you?

If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at email and we will reply to your inquiry.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal, Amazon pay.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email admin@culturekrazemarketplace.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2-4 buisness days

Our support team is always happy to guide you at any step!

Culture Kraze Marketplace

Email: admin@culturekrazemarketplace.com

Tel: (877) 433-1133

Selling Policies and Seller Code of Conduct 

All sellers are expected to adhere to the following policies when listing products on Culture Kraze Marketplace. Seller offenses and prohibited content can result in the suspension of your Culture Kraze Marketplace account. 

Seller code of conduct 

This policy requires that sellers act fairly and honestly on Culture Kraze Marketplace to ensure a safe buying and selling experience. All sellers must: 

• Provide accurate information to Culture Kraze Marketplace and our customers at all times 
• Act fairly and not misuse Culture Kraze Marketplace’s features or services 
• Not attempt to damage or abuse another Seller, their listings or ratings 
• Not attempt to influence customers’ ratings, feedback, and reviews 
• Not send unsolicited or inappropriate communications 
• Not contact customers except through Buyer-Seller Messaging 
• Not attempt to circumvent the Culture Kraze Marketplace sales process 
• Not operate more than one selling account on Culture Kraze Marketplace without a legitimate business need 

Violating the Code of Conduct or any other Culture Kraze Marketplace policies may result in actions against your account, such as cancellation of listings, suspension or forfeiture of payments, and removal of selling privileges. More details about these policies are below. 

Accurate Information 

You must provide accurate information to Culture Kraze Marketplace and our customers, and update the information if it changes. For example, this means that you must use a business name that accurately identifies your business and list your products in the correct category. 

Acting Fairly 

You must act fairly and lawfully and may not misuse any service provided by Culture Kraze Marketplace. Examples of unfair activities include: 

• Providing misleading or inappropriate information to Culture Kraze Marketplace or our customers, such as by creating multiple detail pages for the same product or posting offensive product images 
• Manipulating sales rank (such as by accepting fake orders or orders that you have paid for) or making claims about sales rank in product titles or descriptions 
• Attempting to increase the price of a product after an order is confirmed 
• Artificially inflating web traffic (using bots or paying for clicks, for example) 
• Attempting to damage another Seller, their listings or ratings 
• Allowing other people to act on your behalf in a way that violates Culture Kraze Marketplace’s policies or your agreement with Culture Kraze Marketplace 

Ratings, Feedback, and Reviews 

You may not attempt to influence or inflate customers’ ratings, feedback, and reviews. You may request feedback and reviews from your customers in a neutral manner, but may not: 

• Pay for or offer an incentive (such as coupons or free products) in exchange for providing or removing feedback or reviews 
• Ask customers to write only positive reviews or ask them to remove or change a review 
• Solicit reviews only from customers who had a positive experience 
• Review your products or competitors’ products 

Communications 

You may not send unsolicited or inappropriate messages. All communications to customers must be sent through Buyer-Seller Messaging and be necessary for fulfilling the order or providing customer services. Marketing communications are prohibited. 

Customer Information 

If you receive customer information such as addresses or phone numbers to fulfill orders, you may use that information only to fulfill orders and must delete it after the order has been processed. You may not use customer information to contact customers (except through Buyer-Seller Messaging) or share it with any third-party. 

Circumventing the Sales Process 

You may not attempt to circumvent the Culture Kraze Marketplace sales process or divert Culture Kraze Marketplace customers to another website. This means that you may not provide links or messages that prompt users to visit any external website or complete a transaction elsewhere. 

Multiple Selling Accounts on Culture Kraze Marketplace 

You may only maintain one Seller account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing. 

Examples of a legitimate business justification include: 

• You own multiple brands and maintain separate businesses for each 
• You manufacture products for two distinct and separate companies 
• You are recruited for a Culture Kraze Marketplace program that requires separate accounts 

Filing Infringement Notices as an Agent or Brand Protection Agency 

Culture Kraze Marketplace understands that many brands may choose to have brand protection agencies or agents report intellectual property infringement on their behalf and accepts submissions from authorized agents. However, Culture Kraze Marketplace does not permit individuals with active selling accounts to file infringement notices as an agent of a brand when the filing of those notices could benefit their selling account (through removing competing listings, for example). Any sellers filing notices as an agent to benefit their status as a seller may have their selling account terminated. 

Representing Yourself, Your Shop, and Your Listings Honestly 

At Culture Kraze Marketplace, we value transparency. Transparency means that you honestly and accurately represent yourself, your items, and your business. 

By selling on Culture Kraze Marketplace, you agree that you will: 

• Provide honest, accurate information in your About section. 
• Honor your Shop Policies. 
• Accurately represent your items in listings and listing photos. 
• Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to Culture Kraze Marketplace. 
• Not engage in fee avoidance. 
• Not create duplicate shops or take any other action (such as manipulating clicks, carts, or sales) to manipulate search or circumvent Culture Kraze Marketplace's policies. 
• Not coordinate pricing with other sellers. 

Providing Great Customer Service 

We expect our sellers to provide a high level of customer service. By selling on Culture Kraze Marketplace, you agree to: 

• Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country. Read more in our Shipping Policy. 
• Respond to Messages promptly. 
• Honor the commitments you make in your shop policies. 

Privacy and Protecting Personal Information 

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern how you can use Culture Kraze Marketplace user information. These laws may require that you post and comply with your privacy policy, which must be accessible to Culture Kraze Marketplace users with whom you interact. Your privacy policy must be compatible with this policy and Culture Kraze Marketplace’s Terms of Use. 

In particular, when you sell using our Services (subject to this Policy) or use Culture Kraze Marketplace’s API (also subject to the Culture Kraze Marketplace API Terms of Use), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services. You are responsible for protecting user personal information you receive or process and complying with all relevant legal requirements when you use the Services. This includes applicable data protection and privacy laws that govern how you can use a user’s information. Such laws may require that you post, and comply with, your privacy policy, which must be accessible to Culture Kraze Marketplace users you interact with and compatible with this policy and Culture Kraze Marketplace’s Terms of Use. For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Culture Kraze Marketplace-related communications or Culture Kraze Marketplace-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable Culture Kraze Marketplace policies and laws, you may not add any Culture Kraze Marketplace member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you're responsible for knowing the standard of consent required in any given instance. If Culture Kraze Marketplace and you are found to be joint data controllers of personal information, and if Culture Kraze Marketplace is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify Culture Kraze Marketplace for the expenses it occurs in connection with your processing of buyer personal information. 

In particular, when you sell using our Services (subject to this Policy) or use Culture Kraze Marketplace’s API (also subject to the Culture Kraze Marketplace API Terms of Use), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services. 

You are responsible for protecting user personal information you receive or process and complying with all relevant legal requirements when you use the Services. This includes applicable data protection and privacy laws that govern how you can use a user’s information. Such laws may require that you post, and comply with, your privacy policy, which must be accessible to Culture Kraze Marketplace users you interact with and compatible with this policy and Culture Kraze Marketplace’s Terms of Use. For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie. 

As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Culture Kraze Marketplace-related communications or Culture Kraze Marketplace-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable Culture Kraze Marketplace policies and laws, you may not add any Culture Kraze Marketplace member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you're responsible for knowing the standard of consent required in any given instance. 

If Culture Kraze Marketplace and you are found to be joint data controllers of personal information, and if Culture Kraze Marketplace is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify Culture Kraze Marketplace for the expenses it occurs in connection with your processing of buyer personal information. 

For more information, please see our Privacy Policy. 

We are a multi-cultural, multi-vendor marketplace. Our focus is on items that have cultural significance to our community and those we serve. 

Items that can be listed on the Marketplace may include; clothing, home decor, wall art, jewelry, lawn decorations, floor coverings, automotive accessories, Health and beauty products, musical instruments, National pride items and many more. 

Please note: Sexually explicit products, products that are deemed offensive and fraudulent product postings are not allowed on the marketplace. Refer to our product listing policy here for guidance.

While we do not charge a monthly fee, there is a fixed commission of 10% on each sale. The commission covers cost associated with the effective running of the Marketplace.

Normally, payments are processed by the vendor using any of the methods listed on the platform. At the moment, we process payment using PayPal and Bank Transfers. Refer to your vendor dashboard for updated information.

For issues relating to account login or if the problem is a password reset, click the forgot password link and follow the prompt.

For profile maintenance issues, you can effect changes to your profile when you log into your account.  Click on the profile maintenance tab to make the changes you desire.

For issues relating to orders, such as order maintenance and other queries, you should contact the customer service at info@culturekrazemarketplace.com or call the listed phone number to resolve the challenge.

For order tracking, locate the Track Order tab at the bottom of the Home Page

Yes! Our platform offers multi-currency configurations. Changes can be made under profile maintenance.

If you or your buyer is experiencing any challenge with using the platform or issues relating to order returns or refunds, please revert back to us through the contacts provided.

You can send us a mail at info@culturekrazemarketplace.com or call the phone number that is listed.

For return specific problems. You can refer to our return policy for guidance.

There are several reasons why this can be the case. Please ensure that the correct shipping address was provided and that there are no mistakes on receiver details. Buyers can also refer to the Track Order tab for real-time information on their order status.

Please note that sellers are responsible for their own shipping. You can refer to our shipping policy for guidance